Orders & Delivery

Ordering
Ordering from our catalogue is easy. Click on the product you want and you will see the price per size in the selection menu. Once you have found the product and size you want, you can pay for the contents of your shopping basket at the checkout. We will confirm your order by e-mail.

If the product or size you want is not in the catalogue, we kindly ask you to get in touch with us.

Prices
The prices stated are in euros, including 21% VAT.

Payment
You can pay online with:

- iDEAL
- Credit card (Visa, MasterCard, American Express, Maestro)
- Apple Pay
- Klarna (Payment after shipping, 14-day payment term, payment by iDEAL/direct debit. If you choose to receive a free return label when returning an item, you will be reimbursed in store credit. The purchase amount is therefore not refunded or waived via Klarna and will still need to be paid.)
- Bancontact
- PayPal
- Belfius Direct
- KBC/CBC.

As soon as you start checking out, you will enter a secure internet environment.

In the DOUXE concept store you can pay by debit card and credit card.

Delivery
Delivery time in the Netherlands & Belgium

Most popular items (sizes) are usually available from stock for delivery within 1 week in the Netherlands and Belgium. Items may occasionally be temporarily unavailable or produced to order (including made to measure). You will be informed of this by e-mail within 48 hours after your order has been placed. For items that are not immediately in stock, a delivery time of 4 weeks applies.

Delivery time for addresses abroad
Different delivery times apply to orders shipped to an address abroad. The exact delivery time is provided on request and per order.

Due to revised import duties, it is unfortunately no longer possible to ship orders to addresses in the United States.

Shipping costs
We do not charge shipping costs for delivery of your order within the Netherlands and Belgium, unless otherwise agreed.

Parcel Delivery of Featherbeds, Bedding and Bed Linen
Orders are delivered by PostNL or DHL. Your parcel is delivered to the address of your choice from Monday to Saturday. As soon as your parcel has been processed by the carrier, you will receive an e-mail with a track & trace code. The courier makes a delivery attempt. If you are not at home, you will receive a digital notification of what has happened to the parcel. You can choose to have it delivered to the neighbours or to a parcel point.

- The Netherlands: free delivery
- Belgium: free delivery
- Germany: free delivery
- Denmark, France, Italy, Luxembourg and Austria: €12.50 / free delivery from €150
- Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: €25.00
- Andorra*, Norway* and Switzerland*: €38.00 (minimum order value €150)
- United Kingdom*: €25.00 (minimum order value €100)
- Other countries*: on request

Delivery of Mattresses, Box Springs and Headboards
Mattresses, box springs and headboards are delivered by a furniture transport company. The transport costs depend on the country of destination and the order value:

  • The Netherlands, Belgium: free delivery
  • Germany, France, Luxembourg: €250 for an order value up to €1,249.99, €400 from €1,250
  • Italy, Austria, Spain, Switzerland: €350 for an order value up to €1,249.99, €650 from €1,250
  • Other countries: on request

* import or customs duties for countries outside the EU

Outside the EU, any import or customs duties will be calculated when the order arrives in the country of destination. As the customer, you are responsible for these costs, which may differ from country to country. The amount is calculated by the customs authority of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you must contact the customs authority of the country concerned.

Warranty
The DOUXE warranty provisions apply to our products. Click here for more information

Complaints and disputes
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. If you are not satisfied with how your complaint has been handled, you can submit it to the Geschillencommissie Thuiswinkel (the Dutch online retail disputes committee, www.sgc.nl).